WEBSITE TERMS OF USE

I would also replace the current Terms with the following. The old document contains several clauses that are overly broad or written for digital products/courses rather than Casa Company's actual at-home beauty and salon booking model.

 

TERMS AND CONDITIONS

(Last Updated: August 26, 2026)

 

These Terms and Conditions (“Terms”) govern your access to and use of the Casa Company websites, booking platforms, products, services, promotions, loyalty programs, referral programs, communications, and related offerings.

The Site is operated by Casa Company Ltd. and may also operate under the brand Casa Beauty.

In these Terms, “Casa Company,” “Company,” “we,” “our,” and “us” refer to Casa Company Ltd. and applicable Casa Company brands. “You” and “your” refer to any person accessing or using our Site or Services.

By accessing the Site, creating an account, booking a Service, purchasing a Service, or otherwise using the Site or Services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, do not use the Site or Services.

 

About Casa Company

Casa Company provides access to at-home beauty services, salon services, online appointment booking, customer accounts, promotions, loyalty programs, referral programs, customer communications, and other related services.

Service availability, pricing, appointment availability, service areas, and participating professionals may vary.

​

Eligibility

You must be at least 16 years old, or the age of majority in your jurisdiction where a higher age is required, to use our Site and Services.

By using our Site or Services, you confirm that you meet the applicable age requirement and have the legal capacity to enter into these Terms.

 

Your Casa Company Account

Certain features may require you to create a customer account.

You are responsible for:

• Providing accurate and current information

• Maintaining the confidentiality of your account credentials

• Keeping your account information accurate

• Protecting your password

• Not sharing your account credentials with unauthorized persons

You are responsible for activity conducted through your account unless caused by a security failure for which Casa Company is legally responsible.

Contact hello@casacompany.ca promptly if you believe your account has been compromised.

 

Online Booking and Services

Casa Company may allow you to browse and book available at-home beauty and salon services through our online booking platforms.

When making a booking, you are responsible for providing accurate information, including where applicable:

• Your name

• Contact information

• Mobile phone number

• Service address or postal code

• Selected service

• Preferred date and time

• Payment information

• Any other information reasonably required to complete the booking

A booking is subject to availability and may not be confirmed until Casa Company or the applicable booking platform confirms it.

 

Service Availability

Services may vary by:

• Location

• Postal code

• Date and time

• Service provider

• Service type

• Customer requirements

• Provider availability

Casa Company may modify, suspend, restrict, or discontinue a service or booking option when reasonably necessary.

 

Appointment Changes and Cancellations

Appointment cancellation, rescheduling, late arrival, no-show, and refund policies may vary by Service and will be communicated during the booking process where applicable.

You are responsible for reviewing the applicable booking and cancellation terms before confirming your appointment.

Casa Company reserves the right to apply applicable cancellation or no-show fees where disclosed during the booking process and permitted by law.

 

Fees and Pricing

Prices displayed through our Site are generally shown in Canadian dollars unless otherwise stated.

Prices may change from time to time.

The applicable price for a booking is the price displayed to you at the time of confirmation, subject to obvious pricing errors or applicable taxes.

Applicable taxes, including GST/HST or other applicable taxes, may be added to the displayed price.

 

Payments

Payments may be processed through third-party payment providers.

By providing payment information, you authorize the applicable payment provider to process your transaction according to the payment terms displayed at checkout.

You agree that payment information provided to Casa Company must be accurate and that you must have the authority to use the payment method.

 

Refunds

Unless otherwise stated for a specific Service or required by applicable law, Casa Company does not provide refunds for completed Services or purchases.

Where a refund, credit, adjustment, cancellation, or other remedy is available, eligibility will be determined according to the applicable Service terms and circumstances.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable law.

 

Chargebacks and Payment Disputes

Before initiating a chargeback, we encourage you to contact Casa Company at:

hello@casacompany.ca

We will make reasonable efforts to investigate and resolve legitimate billing concerns.

Nothing in these Terms prevents you from exercising rights provided by applicable law or your payment provider.

 

Promotional Offers and Promo Codes

Casa Company may offer promotional discounts, coupons, promotional codes, wallet credits, loyalty rewards, referral benefits, or other special offers.

Each promotion may have its own:

• Eligibility requirements

• Expiration date

• Usage limits

• Service restrictions

• Geographic restrictions

• Customer restrictions

Unless specifically stated otherwise, promotions cannot be combined and cannot be exchanged for cash.

Casa Company reserves the right to correct errors, suspend, modify, or discontinue a promotion where reasonably necessary or where required by applicable law.

 

Loyalty and Referral Programs

Casa Company may offer loyalty points, referral rewards, wallet credits, or similar customer benefits.

Program rules, eligibility, reward values, expiration periods, and restrictions may vary.

Abuse, fraud, duplicate accounts, self-referrals, manipulation, or other misuse may result in cancellation or removal of rewards and suspension of the relevant account.

 

SMS and Marketing Communications

SMS Marketing

If you separately and voluntarily opt in to receive marketing SMS messages from Casa Company, you may receive recurring text messages concerning promotions, discounts, abandoned-cart reminders, booking opportunities, loyalty benefits, referral benefits, service availability, and other Casa Company marketing communications.

Message frequency varies. Message and data rates may apply.

SMS marketing consent is voluntary and is not a condition of purchase or account creation.

​

Unsubscribe

You may unsubscribe from marketing SMS by replying:

STOP

where supported.

You may request SMS marketing assistance by replying:

HELP

where supported, or by contacting:

hello@casacompany.ca

Withdrawal of marketing consent does not prevent Casa Company from sending necessary transactional or operational communications relating to a service, booking, account, payment, or other transaction where permitted by applicable law.

 

Email Marketing

Where permitted by applicable law and where you have provided the required consent, Casa Company may send promotional emails, newsletters, offers, booking opportunities, loyalty communications, referral communications, and other marketing messages.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the email or by contacting hello@casacompany.ca.

 

Commercial Electronic Messages

Casa Company may send commercial electronic messages, including SMS/text messages and email, in accordance with applicable Canadian anti-spam requirements, including Canada's Anti-Spam Legislation (CASL) where applicable.

Where required, we obtain consent before sending commercial electronic messages and provide identification and an unsubscribe mechanism.

 

Third-Party Services

Casa Company may use third-party services and platforms to operate our Site and Services, including:

• Payment processors

• Online booking systems

• CRM systems

• Email platforms

• SMS and messaging providers

• Analytics platforms

• Hosting providers

• Customer support systems

• Security services

• Marketing technology providers

Your use of third-party services may also be subject to the third party's own terms and privacy policies.

 

Intellectual Property

All Casa Company content, branding, logos, trademarks, service names, website designs, text, graphics, images, videos, photographs, layouts, software, and other materials made available through the Site are owned by or licensed to Casa Company unless otherwise stated.

You may not reproduce, distribute, modify, publicly display, sell, license, or commercially exploit Casa Company's intellectual property without prior written permission.

 

User Content and Communications

If you submit reviews, comments, photographs, feedback, or other content to Casa Company, you represent that you have the right to submit that content.

You grant Casa Company a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content for legitimate business, marketing, promotional, and operational purposes, subject to applicable law and our Privacy Policy.

You should not submit sensitive personal information, confidential information, or information belonging to another person without authorization.

 

Prohibited Use

You agree not to:

• Use the Site for unlawful purposes

• Attempt to gain unauthorized access to the Site or another account

• Introduce malware, viruses, or harmful code

• Interfere with Site security or functionality

• Use automated systems to abuse the Site

• Create fraudulent accounts

• Attempt to manipulate promotions, loyalty rewards, or referral programs

• Use another person's payment information without authorization

• Impersonate another person or business

• Submit false or misleading information

• Attempt to exploit vulnerabilities or security weaknesses

• We may suspend or terminate access where we reasonably believe these Terms have been violated.

 

Reviews and Feedback

You may submit honest reviews and feedback about your experience with Casa Company or its Services.

You agree not to submit content that is unlawful, defamatory, threatening, fraudulent, misleading, abusive, or knowingly false.

Casa Company may moderate or remove content that violates these Terms or applicable law.

 

Third-Party Websites

The Site may contain links to third-party websites, applications, social media platforms, payment providers, booking services, or other external services.

Casa Company is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services is governed by their applicable terms and policies.

 

Service Provider and Beauty Service Disclaimer

Casa Company may facilitate access to at-home beauty and salon services provided by participating beauty professionals or service providers.

Where applicable, the professional providing a Service may be an independent service provider rather than an employee of Casa Company.

Service quality, availability, professional qualifications, and individual outcomes may vary.

Nothing on our Site should be interpreted as medical advice, medical treatment, or a guarantee of a particular beauty or cosmetic outcome.

Customers should communicate relevant service requirements, allergies, sensitivities, or other information that may reasonably affect the safe provision of a Service to the appropriate service professional before the Service is provided.

 

Assumption of Risk

You understand that certain beauty and salon Services involve inherent risks, including risks associated with hair, skin, cosmetic, grooming, waxing, or other personal-care services.

You should communicate relevant allergies, sensitivities, conditions, or concerns to the applicable professional before a Service.

Nothing in these Terms excludes liability that cannot legally be excluded.

 

Disclaimers

To the fullest extent permitted by applicable law, the Site and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Site will always be available

• The Site will be uninterrupted or error-free

• All information will always be complete or current

• Every Service will be available in every location

• A particular professional will always be available

• A particular appointment time will always be available

We may update, modify, suspend, or discontinue portions of the Site or Services from time to time.

 

Limitation of Liability

To the maximum extent permitted by applicable law, Casa Company and its directors, officers, employees, contractors, agents, service providers, licensors, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from or relating to your use of the Site or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Where permitted by law, Casa Company's maximum liability arising from a particular transaction will be limited to the amount actually paid by you to Casa Company for the applicable Service giving rise to the claim.

 

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Casa Company and its directors, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, losses, damages, liabilities, costs, and reasonable legal expenses arising from:

• Your violation of these Terms

• Your unlawful use of the Site

• Your misuse of the Services

• Your violation of another person's rights

• Your fraudulent or unauthorized activity

 

Suspension and Termination

Casa Company may suspend or terminate your account or access to the Site or Services if we reasonably believe that you:

• Have violated these Terms

• Have engaged in fraud or abuse

• Have created a security risk

• Have misused promotions or rewards

• Have engaged in unlawful conduct

• Have interfered with the Site or Services

• Where required by law, we will provide appropriate notice or remedies.

 

Privacy

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy:

https://www.casacompany.ca/privacy-policy

Our Privacy Policy forms part of these Terms.

 

Disputes and Governing Law

These Terms are governed by the applicable laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

Subject to applicable law, disputes relating to these Terms or the Site will be addressed first by contacting Casa Company at:

hello@casacompany.ca

The parties will make reasonable efforts to resolve disputes informally before commencing formal legal proceedings.

Nothing in these Terms prevents a consumer from exercising rights that cannot legally be waived or limited.

 

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

 

No Waiver

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

 

Changes to These Terms

Casa Company may update these Terms from time to time.

The “Last Updated” date identifies the most recent version.

By continuing to use the Site or Services after updated Terms become effective, you acknowledge the updated Terms, to the extent permitted by applicable law.

 

Entire Agreement

These Terms together with the Privacy Policy and any additional terms presented to you for specific Services, bookings, promotions, loyalty programs, or other offerings constitute the agreement governing your use of the applicable Site or Services.

 

Contact Casa Company

For questions about these Terms, bookings, Services, privacy, SMS communications, or customer accounts:

Casa Company Ltd. / Casa Beauty
Email: hello@casacompany.ca
Website: https://www.casacompany.ca/