PRIVACY POLICY

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Last Updated: August 31, 2026

Casa Company Ltd. and Casa Beauty (“Casa Company,” “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Casa Company collects, uses, discloses, stores, protects, and manages personal information when you visit or use our websites, create an account, browse or book at-home beauty services and salon services, communicate with us, participate in promotions or loyalty programs, or otherwise interact with Casa Company.

For this Privacy Policy, “Site” means our websites, including www.casacompany.ca, web.casacompany.ca, related booking pages, landing pages, forms, and other online services operated by or on behalf of Casa Company.

“Services” means Casa Company's at-home beauty services, salon services, online booking services, customer accounts, loyalty programs, referral programs, promotional offers, customer support, communications, and related services.

1. WHO WE ARE

 

Casa Company Ltd. operates Casa Company and Casa Beauty and provides access to at-home beauty services, salon services, online appointment booking, customer accounts, promotional offers, loyalty programs, referral programs, customer communications, and related services.

For privacy questions, requests, or concerns:

Email: hello@casacompany.ca

2. INFORMATION WE COLLECT

 

Depending on how you interact with Casa Company, we may collect:

• Name

• Email address

• Telephone or mobile phone number

• Billing information

• Booking information

• Service preferences

• Account information

• Communication preferences

• Loyalty and referral information

• Information submitted through forms

• Customer support communications

• Information you provide when contacting us

• Information reasonably necessary to provide our Services
   

Payment Information-

 

When you purchase or book Services, payment information may be collected and processed by third-party payment processors.

Casa Company does not intentionally store complete payment card numbers when payment processing is handled by a third-party payment processor.

Payment processing may be provided by providers such as Stripe or other payment providers made available through our Site.

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Account Information-

 

When you create a Casa Company account, we may collect your name, email address, mobile phone number, and other information needed to create and manage your account.

 

Booking Information-

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When you browse, request, or book an at-home beauty or salon service, we may collect information necessary to process and manage the booking, including selected services, booking date and time, service location or postal code where required, booking status, payment status, customer preferences, and related communications.

 

3. INFORMATION COLLECTED AUTOMATICALLY

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When you use our Site, we may automatically collect technical and usage information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Referring URLs

• Date and time of visits

• Approximate location information derived from technical data

• Website interaction information

• Navigation and usage information

We use this information to operate, secure, analyze, and improve our Site and Services.

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4. HOW WE COLLECT INFORMATION

 

We may collect information when you:

• Create an account

• Browse our Services

• Request or book a service

• Complete a form

• Join a loyalty or referral program

• Contact customer support

• Subscribe to communications

• Participate in a promotion

• Submit feedback

• Communicate with Casa Company

• Interact with our website or booking platform
   

5. COOKIES AND TRACKING TECHNOLOGIES

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Casa Company may use cookies, pixels, web beacons, tags, analytics technologies, advertising technologies, and similar technologies.

These technologies may help us:

• Operate and secure our Site

• Remember preferences

• Improve website functionality

• Understand website traffic

• Measure advertising performance

• Understand customer journeys

• Improve online booking experiences

• Analyze customer engagement

• Improve our marketing

• Detect fraudulent or unauthorized activity

You can manage cookies through your browser settings. Disabling certain cookies may affect website or booking functionality.

Third-party services used on our Site may also use cookies or similar technologies according to their own policies.
 

6. HOW WE USE PERSONAL INFORMATION

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Casa Company may use personal information to:

• Create and manage customer accounts

• Provide at-home beauty and salon services

• Process and manage bookings

• Communicate regarding bookings and Services

• Process payments and transactions

• Provide customer support

• Respond to inquiries

• Provide requested Services and information

• Administer loyalty and referral programs

• Provide promotional offers where legally permitted and appropriately consented to

• Send marketing emails where permitted

• Send SMS or text-message marketing where you have provided the required consent

• Send abandoned-cart marketing communications where the recipient has provided the required consent

• Improve our Site and Services

• Analyze website and booking activity

• Measure marketing performance

• Prevent fraud and security incidents

• Comply with applicable law

• Establish, exercise, or defend legal claims

• Protect our business and customers
   

7. SMS AND TEXT MESSAGE PRIVACY

 

SMS Marketing Consent-
 

If you voluntarily opt in to receive marketing text messages from Casa Company, we may use your mobile phone number to send recurring SMS messages concerning Casa Company, including:

• Promotions

• Discounts

• Booking opportunities

• Abandoned-cart reminders

• Loyalty benefits

• Referral benefits

• Service availability

• Beauty and salon service information

• Other Casa Company marketing communications
   

Marketing SMS consent is voluntary and is not a condition of purchasing a product or service, creating an account, or completing a booking.

Where SMS marketing consent is collected through our website, SMS consent is presented as a separate, optional, unchecked checkbox and is separate from acceptance of our Terms of Service and Privacy Policy.
 

Message Frequency-

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Message frequency varies.

The number of messages you receive may depend on your interactions with Casa Company, communication preferences, promotions, programs, and other marketing activity.

 

Message and Data Rates-

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Message and data rates may apply.

Your mobile carrier may charge you for sending or receiving text messages according to your wireless plan.

 

How to Opt Out-

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You may withdraw your SMS marketing consent at any time.

To stop receiving marketing SMS messages from Casa Company, reply:

STOP

to a marketing text message where supported.

You may also contact:

hello@casacompany.ca

to request withdrawal of SMS marketing consent.

 

SMS Help-

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For assistance with Casa Company SMS communications, reply HELP where supported or contact:

hello@casacompany.ca

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Mobile Information Privacy-

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We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Casa Company does not sell, rent, share, or provide your mobile phone number or SMS/text messaging consent information to third parties or affiliates for their own marketing or promotional purposes.

Casa Company may provide mobile phone numbers and SMS consent information to service providers and processors acting on behalf of Casa Company when reasonably necessary to operate our website, provide Services, manage customer communications, process bookings or payments, provide customer support, maintain security, or deliver SMS communications.

Such service providers are not authorized to use mobile phone numbers or SMS consent information for their own independent marketing or promotional purposes.

SMS consent records may be retained as reasonably necessary to demonstrate consent, process opt-out requests, prevent unauthorized messaging, comply with legal obligations, resolve disputes, and administer our communications programs.

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8. EMAIL COMMUNICATIONS

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Where legally permitted and where you have provided the required consent, Casa Company may send marketing email concerning Services, promotions, loyalty programs, referral programs, booking opportunities, and other relevant communications.

Marketing emails contain an unsubscribe mechanism.

You may unsubscribe at any time using the unsubscribe mechanism provided in the email or by contacting hello@casacompany.ca.

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9. COMMERCIAL ELECTRONIC MESSAGES

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Casa Company may send commercial electronic messages, including email and SMS/text messages, where permitted by applicable law.

For recipients in Canada, Casa Company seeks to comply with Canada's Anti-Spam Legislation (CASL) and applicable regulations.

Where required, Casa Company obtains appropriate consent before sending commercial electronic messages and provides the required identification and unsubscribe mechanism.

 

10. HOW WE SHARE PERSONAL INFORMATION

 

Casa Company may disclose personal information to carefully selected service providers and processors where reasonably necessary to operate our business and provide our Services.

These service providers may assist with:

• Payment processing

• Website hosting

• Online booking

• Customer relationship management

• Email delivery

• SMS and messaging

• Customer communications

• Analytics

• Security

• Fraud prevention

• Marketing technology used on behalf of Casa Company

• Website operations

• Customer support

• Data storage

• Information technology

These providers process information on behalf of Casa Company for specified business purposes and are not authorized to independently use your personal information for their own marketing purposes unless otherwise disclosed and permitted by law.

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Mobile Phone Numbers and SMS Consent-

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Casa Company does not sell, rent, share, or provide mobile phone numbers or SMS/text messaging consent information to third parties or affiliates for their own marketing or promotional purposes.

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11. BUSINESS TRANSFERS

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If Casa Company is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transfer, personal information may be transferred as part of that transaction subject to applicable law and appropriate privacy protections.

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12. LEGAL AND SECURITY DISCLOSURES

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We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from authorities

• Protect Casa Company, customers, employees, or others

• Detect or prevent fraud

• Investigate security incidents

• Enforce our Terms of Service

• Establish, exercise, or defend legal claims

 

13. DATA RETENTION

 

Casa Company retains personal information only for as long as reasonably necessary to:

• Provide Services

• Maintain customer accounts

• Complete transactions

• Manage bookings

• Maintain consent and communications records

• Meet legal and regulatory obligations

• Resolve disputes

• Prevent fraud and security incidents

• Enforce agreements

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

 

14. INTERNATIONAL DATA PROCESSING

 

Casa Company and our service providers may process or store personal information in Canada or other jurisdictions.

Personal information transferred outside your province, territory, or country may be subject to the laws of that jurisdiction.

We take reasonable steps to protect personal information and require appropriate privacy and security protections from applicable service providers.

 

15. INFORMATION SECURITY

 

Casa Company uses commercially reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

No Internet transmission or electronic storage system can be guaranteed to be completely secure.

 

16. PRIVACY BREACHES

 

If Casa Company experiences a privacy breach requiring notification under applicable law, we will take appropriate steps to investigate, contain, assess, and address the breach and provide required notifications.

 

17. YOUR PRIVACY RIGHTS

 

Depending on applicable law, you may have rights to:

• Request access to personal information

• Request correction of inaccurate information

• Ask how information is collected, used, or disclosed

• Withdraw consent where consent is the legal basis

• Request deletion where applicable

• Manage marketing preferences

• Withdraw SMS marketing consent

• Unsubscribe from marketing email

• Make a privacy complaint

To exercise your rights:

hello@casacompany.ca

We may need to verify your identity before processing certain requests.

 

18. MARKETING PREFERENCES

 

You may manage marketing communications by:

• Using an email unsubscribe mechanism

• Replying STOP to eligible SMS marketing messages

• Contacting hello@casacompany.ca

Withdrawal of marketing consent does not necessarily stop operational or transactional communications necessary to provide a requested booking, service, payment, account function, or other transaction where permitted by law.

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19. CHILDREN'S PRIVACY

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Our Site and Services are not intended for children under 16.

We do not knowingly collect personal information from children under 16 through our Site.

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20. THIRD-PARTY WEBSITES AND SERVICES

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Our Site may contain links to third-party websites, payment providers, booking platforms, social networks, and other services.

Casa Company does not control the privacy practices of third parties. You should review their privacy policies before providing information.

 

21. ANALYTICS AND ADVERTISING

 

Casa Company may use analytics, advertising, attribution, and tracking technologies to understand website usage, improve Services, measure campaign performance, and provide relevant advertising where permitted by law.

Third-party providers may collect information through their own cookies, pixels, tags, and similar technologies according to their policies.

 

22. DO NOT SELL OR RENT PERSONAL INFORMATION

 

Casa Company does not sell or rent customer personal information.

We may disclose personal information to service providers and processors when reasonably necessary to operate our business and provide our Services.

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for their own independent marketing or promotional purposes.

 

23. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time.

The “Last Updated” date indicates the latest version.

We encourage you to review this Privacy Policy periodically.

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24. CONTACT US

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Casa Company Ltd. / Casa Beauty

Email: hello@casacompany.ca

Website: https://www.casacompany.ca/